Are we focusing on customer satisfaction? Where is the focus? July 30, 2015. Technology or the guest, your choice? Good question is it not? Where do we distinguish the guest from the technology? I recently came back from Arizona where I was asked to look at a property, that was marginally profitable, a few more bad weeks and it will be losing money. The owner asked me the following. What can be done to improve revenue, what can be done to improve sales, and how to increase occupancy? Where are we going? .

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